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Troubleshooting

It is recommended to use your RMM software to monitor that the CloudPanel Sync Service remains running. If the service stops, then data will not be synced between environments

The sync service on the customer side will log errors to the event viewer and changes that are made in CloudPanel will be logged in the audit trail which you can view on the company overview page.

Passwords not being captured

If you have an issue with the password filter not working, you may need to check that the DLL actually loaded in the system after the reboot. To check that the DLL loaded, please go to System Information and check on the Loaded Modules. You should see a “pwdsyncfilter” listed:

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