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  5. E-mail notifications are not being sent

E-mail notifications are not being sent

  • Check and make sure that the CloudPanel Service is running. This is what processes the email notifications and checks Active Directory for expiring passwords
  • Make sure that you entered an email template because if it is left blank then no emails will be sent.
  • Make sure that you actually enabled the notification under the Enable/Disable Notifications tab
  • Check the CloudPanel Service log file located in the log directory of the service. The job will be executed and contain a note when it starts: “Job Executed: Querying a list of users with passwords about to expire” and then when it is going to send the email it will state “Job Executed: Sending support notifications”
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