Our products write to various products and at times we may request you to send us the logs. Majority of the time these logs are simply .log files located in a “log” directory but products like our ADSync also write to the event viewer.
Once you have gathered all of the logs, please upload them to: https://compsysar.sharefile.com/r-r7aedc6c6e5ae4f17981431b40d5cf363
CloudPanel
- Navigate to c:\Program Files (x86)\Know More IT\CloudPanel\log
- Compress all logs into a zip file
- After you upload, let us know what the name of the file is
CloudPanel Service (CloudPanel Scheduler)
- Navigate to c:\Program Files (x86)\Know More IT\CloudPanel Service\logs
- Compress all logs into a zip file
- After you upload, let us know what the name of the file is
CloudPanel ADSync
- Navigate to C:\Program Files\Know More IT\Sync Service\logs on each domain controller
- Compress all logs into a zip file
- Open Event Viewer and right click on the Application event log
- Click Save All Events As and save
- Add to your existing zip file
- After you upload, let us know what the name of the file is