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Troubleshooting

My Users Passwords Expired Instantly

Active directory uses the user’s last password set date to compare how many days it is has been since they have last reset their passwords. If the user’s last password was set 120 days ago and you configure a password policy for a max password age of 120 days or sooner, then their password will likely expire instantly.

A better option may be to force them to change their passwords and then implement a password policy because this is how Active Directory works and CloudPanel cannot change this.


I set a password policy, but how do my users get notified?

Please visit https://kb.knowmoreit.com/docs/setup-user-password-expiration-notices/summary/ to see how to setup notifications for sending user’s an email on how to reset their passwords when their password is close to expiring.

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